We are a small wealth management firm, located in beautiful Murphys, CA. Our Founder has been doing this work for more than 20 years and is committed to taking the time to get to know each client, understanding their life circumstances, and providing customized guidance for every unique situation. We are invested in our community and actively involved in local charities, community projects and associations. Our office is right on Main Street in a historical building that we help to maintain. We don’t just embrace our small office and small town, we are proud of it!

Role Summary
We are seeking an experienced Client Service Associate to join our team! You will be responsible for helping our existing and prospective clients, as well as the Founder of the firm. Being a team of two supporting our client set, we are going to be working closely on every client and account. The Client Service Associate in our firm is an incredibly important role. Your job is to take care of clients and the advisor in any way possible. The position requires frequent client contact typically by telephone, in-person, through written correspondence and by email. You will also be a main point of contact with external partners. You will be responsible for managing workflow and ensuring that all tasks are completed in a timely manner. You will handle most routine matters involving account opening, administration, and maintenance. Additionally, you will handle some office management functions. For the person with experience, or over time if entry level, this role will hold a lot of responsibility and autonomy. We want to empower our team to take care of as much as possible so the advisor can focus on the business growth and expanding client relationships. There could be a path to a Junior Advisor position for the right person.

Essential Responsibilities
• Answer, screen, and route phone calls, assisting clients directly or taking messages as appropriate
• Process various client service items, including withdrawals, beneficiary changes, etc.
• Place necessary, advisor-directed trades in client accounts
• Coordinate with advisor and clients to complete and process new accounts
• Prepare and distribute marketing materials
• Organize, coordinate, and maintain all client paperwork
• Process Securities and checks received in the office
• Organize time: schedule appointments, maintain calendar, and coordinate scheduling with other Staff and individuals outside the firm, as needed
• Research and prepare information needed for client meetings; documents, notes, reports, and presentation materials as requested
• Follow up with clients verbally and in writing to obtain required information
• Maintain client records in database, including documentation of phone calls and conversations
• Compose and type general correspondence
• Communicate confidential client information professionally and discreetly
• Deliver superior client service – troubleshoot problems and serve as liaison between Advisor and Client as needed
• Communicate with the broker/dealer, advisory firm and product contacts
• Maintain broker records, logs, and blotters
• Utilize internet-based technology to process and follow-up on business
• Some general business tasks like accounting support and building management
• Marketing and social media process management; updating website and social media tools
• Perform various miscellaneous tasks as assigned

Skills & Requirements
• Bachelor’s degree in any business-related area of study or equivalent related experience required
• Experience working with a financial advisor highly preferred
• Securities licensing or willingness to obtain
• Highly organized, with an absolute attention to detail
• Excellent follow-through and communication regarding status of open items
• Client-first attitude: ability to interact with clients professionally and respond to clients in a timely manner
• Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
• Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues, as well as secure data
• Strong computer skills and experience in using Microsoft Office suite, email, internet, CRMs, and other standard office desktop applications. QuickBooks experience a plus.
• Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
• Flexibility to work in Concord office occasionally
• Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm

Please send resume to talentlinksolutions@hotmail.com